Privacy Policy

Cuebolt ("we", "us", or "our") operates the Cuebolt crypto trading signal marketplace. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using Cuebolt, you agree to the terms of this Privacy Policy.

Information We Collect

• Account Information: When you register or log in, we collect your email address and username. We store your password in an encrypted form. If you log in via Google or Facebook, we receive your public profile information and email from those services.
• Trading and Signal Data: We collect information about your activity on the platform, including signals you subscribe to, trading performance results, and any trading-related data or preferences you provide.
• Payment Information: If you make purchases (e.g., buy trading packages), we collect billing and transaction details. Payment processing is handled by a third-party processor and we do not store full credit card details on our servers.
• Usage and Device Information: We collect data on how you use Cuebolt, including IP address, browser type, device information, and log data. This helps us improve the service and maintain security.
• Communications: If you contact us for support or inquiries, we keep a record of the correspondence.

How We Use Your Information

• To create and manage your account, authenticate logins (including via Google/Facebook), and provide our services.
• To deliver trading signals, process transactions, and track signal performance and trading results.
• To communicate with you: respond to support requests, send service-related announcements, and (with your consent) send marketing updates or newsletters.
• To analyze platform usage and improve our features. We use aggregated or anonymized data to monitor performance and enhance user experience.
• To comply with legal obligations, enforce our Terms of Service, and protect against fraud or unauthorized access.

Third-Party Services

• Authentication Providers: We use Google and Facebook for social login. If you choose social login, Google/Facebook will share your email and basic profile with us for account creation.
• Market Data and Trading API: We use the Binance API to fetch real-time market data. If you connect your Binance account to Cuebolt, we securely handle your Binance API keys. We do not store your Binance login credentials.
• Real-Time Messaging: We use Pusher to deliver live trading signal updates. Pusher may collect connection metadata (such as IP address) to provide these services.
• Analytics and Tracking: We use analytics tools (like Google Analytics) to understand how users interact with Cuebolt. These tools collect usage statistics (non-personally identifiable) to help us improve the platform. You can opt out of analytics tracking via browser settings or opt-out tools.
• Email and Payment Processors: We may use third-party services to send emails (e.g., notifications or newsletters) or process payments. These providers have their own privacy policies that govern their use of data.

Cookies and Tracking

We use cookies and similar technologies to operate and improve Cuebolt. Essential cookies help keep you logged in and secure, while analytics cookies (e.g., from Google Analytics) help us understand usage patterns. You can control cookie preferences through your browser settings and opt out of certain cookies if you wish.

Data Storage and Security

• Your data is stored on secure servers with industry-standard protections. We use SSL/TLS encryption to secure data in transit.
• Sensitive information is encrypted at rest using strong encryption algorithms.
• Access to your personal data is restricted to authorized employees and service providers who need it to perform their duties.
• We regularly review our security practices to guard against unauthorized access or data breaches. However, no system is completely secure, so we cannot guarantee absolute security of your data.

Your Rights

If you are an EU/EEA resident, you have rights under the General Data Protection Regulation (GDPR). These include:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct your personal information.
• Deletion: You can request that we delete your personal data (the “right to be forgotten”), subject to certain legal exceptions.
• Restrict Processing: You can ask us to limit how we process your data.
• Data Portability: You can request an export of your data in a machine-readable format.
• Withdraw Consent: If processing is based on consent, you can withdraw that consent at any time (e.g., for marketing emails).

To exercise these rights, please contact us. We will respond to your request within the time required by applicable law.

Managing or Deleting Your Data

You can access and update your account information at any time by logging into your Cuebolt account. To delete your data or close your account, go to your account settings and select the option to delete or deactivate your account. Alternatively, you can contact our support team (see below) to request deletion.

Once your account is deleted, we will erase your personal data from our active systems. We may retain some information as required by law or for legitimate business purposes (for example, to prevent fraud or ensure security).

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated “Last Updated” date. Your continued use of Cuebolt after such changes means you accept the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@cuebolt.com

You may also reach out through the Contact section on our website.